Online gambling is a form of entertainment. For the vast majority of players it remains enjoyable and within their means. However, a minority of individuals may develop patterns of behaviour that move beyond recreational play into problem gambling. This page outlines the tools available on 12Play, warning signs to watch for and organisations that can provide support.
This is an affiliate information website. The responsible gambling tools described below are those offered on the official 12Play platform. Access them by logging into your account at 12Play.
Responsible Gambling Tools on 12Play
| Tool | What It Does | How to Access |
|---|---|---|
| Deposit Limits | Set daily, weekly or monthly maximum deposit amounts | Account Settings → Limits |
| Session Time Reminders | Alerts after a set duration of play | Account Settings → Responsible Gaming |
| Reality Checks | On-screen pop-up showing time played and net balance change | Account Settings → Responsible Gaming |
| Self-Exclusion | Temporarily or permanently close account to restrict access | Contact 24/7 live chat |
| Cooling-Off Period | Temporarily suspend account for 24h, 7 days or 30 days | Account Settings or live chat |
Warning Signs of Problem Gambling
- Spending more money or time gambling than you can afford
- Chasing losses — continuing to play after a losing session to win back funds
- Gambling interfering with work, relationships or daily responsibilities
- Borrowing money or selling possessions to fund gambling
- Feeling anxious, irritable or depressed when unable to gamble
- Lying to family or friends about the extent of your gambling
- Gambling as a way to escape problems or negative emotions
If you recognise two or more of these signs in your own behaviour, consider using the self-exclusion tools available on 12Play and reaching out to a support organisation.
Safe Gambling Guidelines
- Set a budget before you play and treat it as entertainment spend — not as income.
- Never gamble with money you cannot afford to lose.
- Take regular breaks and avoid extended single-session play.
- Do not gamble under the influence of alcohol or substances.
- Keep gambling separate from financial stress or emotional distress.
- Under 18? Do not gamble. 12Play and this affiliate site are strictly for adults aged 18 and over.
Support Organisations
| Organisation | Region | Contact |
|---|---|---|
| Gamblers Anonymous Malaysia | Malaysia | gamblersmyanmar.org / local listings |
| National Council on Problem Gambling (NCPG) | Singapore | ncpg.org.sg | Helpline: 1800-6-668-668 |
| GamCare | International | gamcare.org.uk | Helpline: 0808 8020 133 |
| Gambling Therapy | International (online) | gamblingtherapy.org |
| BeGambleAware | International | begambleaware.org |